MINACT believes that the quality of our services depends on the people who perform them. For this reason, a focus has been placed on the values MINACT deems important to achieve success in training and support.

MINACT is committed to helping others achieve success by providing quality training and support through:

• The highest standard of service
• A constant focus on the customer
• Personal and professional development of our employees
• A dedication to working as a team
• Maintaining a long-term business strategy
• Realizing that everyone contributes to our success

• Quality
• Professional Development
• Focus
• Accountability
• Teamwork
• Customer Satisfaction

Quality: When everyone gives 100%, we achieve 100% of our goal.

By providing top-quality service, MINACT fulfills the needs of its clients and enables them to find success, growth and strength in competition.

MINACT ensures quality by:

• Looking for ways to achieve
• Recognizing the needs of customers are critical
• Being committed to ongoing training and job development
• Being focused on not just what we do, but how we do it

Professional Development: Our employees are in-the-know on the latest industry trends, techniques and technology, increasing the quality of service dramatically.

Our employees take advantage of corporate and other training opportunities to enhance their skills and abilities to provide better service to you, the customer.

MINACT provides professional development by:

• Encouraging employees to participate in regular training activities, and to recognize the importance of cross-training
• Asking employees to make a personal commitment to continuing education by looking for ways to expand personal knowledge and responsibilities

Focus: Our customers' success in the future depends on the decisions we make today.

MINACT knows it's important to develop and implement a strategy that will see us far into the future.

MINACT maintains focus by:

• Considering the short- and long-term effects of the action when making decisions
• Keeping the best interests of our customers top-of-mind
• Anticipating the future needs of customers
• Allowing future success to influence today's actions

Accountability: Our success as a company is dependent on each and every employee. Accountability ensures high-quality work.

MINACT employees understand that they are accountable for their work and, as a result, feel a sense of ownership in the company.

MINACT promotes accountability by:

• Actively involving employees in the operations of the company
• Helping employees to understand their roles in the success of the company, and to know the expectations for their positions
• Establishing and pursuing goals that advance the mission of the company
• Evaluating individual performance and, when necessary, taking appropriate action to enhance performance

Teamwork: When we work together, our customers, as well as the company, benefit.

“Together Everyone Accomplishes More.” In order for any group of people to be successful, the group must function as a team with a common purpose.

MINACT works as a team by:

• Actively listening
• Participating
• Setting goals and establishing timelines
• Defining success and how we measure it
• Paying attention to details

Customer Satisfaction: When customers are the number one priority, we exceed expectations and deliver beyond goals.

We strive to keep the needs of our customers top-of-mind.

Who are our customers?

• Students, clients, employers, government representatives and agencies, co-workers and community members

MINACT guarantees customer satisfaction by:

• Being passionate about customer care
• Anticipating the needs of our customers
• Working smart and looking for ways to improve what we do